Seller Terms & Conditions
Last updated: 1st June 2026
These Seller Terms and Conditions ("Seller Terms", "Agreement", or "Terms") govern the registration, access, participation, listing activities, sales activities, fulfillment obligations, and ongoing relationship between , operating under the trade name ("Company", "Platform", "Marketplace", "We", "Us", or "Our"), and any individual, sole proprietorship, partnership, limited liability partnership, company, organization, business entity, manufacturer, distributor, importer, wholesaler, retailer, brand owner, reseller, service provider, or other commercial entity ("Seller", "Vendor", "Merchant", or "You") seeking to sell products or services through https://tkcbazaar.com and all associated applications, technologies, systems, services, and marketplace infrastructure (collectively, the "Platform").
The Platform operates as a technology-enabled multi-vendor marketplace that facilitates commercial transactions between independent Sellers and customers. By applying for registration, creating a Seller account, listing products, receiving orders, accepting payments, or otherwise participating as a Seller on the Platform, You acknowledge that You have read, understood, and agreed to be legally bound by these Seller Terms and all related policies, procedures, operational guidelines, compliance requirements, and marketplace standards published by the Company from time to time.
These Seller Terms constitute a legally binding agreement between the Seller and the Company. If You do not agree with any provision contained herein, You must not register, access, use, or participate in the Platform as a Seller. Continued participation in the Platform shall constitute ongoing acceptance of these Seller Terms and any future amendments made in accordance with applicable law.
The Company reserves the right to modify, revise, supplement, replace, update, suspend, or otherwise amend these Seller Terms at any time. Revised versions shall become effective upon publication on the Platform unless otherwise specified. Sellers are responsible for periodically reviewing these Terms and remaining informed regarding applicable obligations and requirements.
Nothing contained in these Seller Terms shall be interpreted as creating an agency relationship, partnership, joint venture, franchise, employment relationship, fiduciary relationship, or representative arrangement between the Seller and the Company. The Seller shall at all times remain an independent business entity responsible for its own operations, products, obligations, taxes, liabilities, and compliance requirements.
1. Seller Registration and Marketplace Enrollment
Participation as a Seller on the Platform is subject to approval by the Company. Submission of a registration application, account creation request, onboarding form, business profile, or verification documentation does not automatically guarantee acceptance into the marketplace. The Company reserves the unrestricted right to approve, reject, suspend, defer, restrict, or terminate any Seller application at its sole discretion without obligation to provide reasons.
During registration, Sellers may be required to provide business information, identity verification documents, tax information, contact details, banking information, business licenses, operational records, product information, compliance documents, and other information deemed necessary by the Company for onboarding, verification, risk assessment, fraud prevention, legal compliance, operational management, and marketplace administration.
The Seller represents and warrants that all information provided during registration and throughout participation on the Platform is true, accurate, complete, current, authentic, lawful, and not misleading in any manner. The Seller shall promptly update any information that becomes inaccurate, outdated, incomplete, or otherwise incorrect.
The Company reserves the right to conduct verification checks, background reviews, compliance assessments, risk evaluations, identity validation procedures, business verification activities, financial reviews, marketplace suitability assessments, and other investigations deemed appropriate before approving or continuing Seller participation.
The Seller acknowledges that marketplace participation is a privilege and not a right. Approval to participate on the Platform may be withdrawn, suspended, restricted, or modified at any time where the Company reasonably determines that such action is necessary to protect customers, marketplace integrity, operational efficiency, legal compliance, security interests, commercial objectives, or the reputation of the Platform.
The Seller shall cooperate fully with all onboarding procedures, verification requests, compliance reviews, audits, inspections, information requests, operational inquiries, and administrative processes reasonably required by the Company during registration and throughout the Seller's participation on the Platform.
2. Eligibility Requirements
To qualify as a Seller on the Platform, the applicant must possess the legal capacity, authority, registrations, licenses, permissions, certifications, approvals, operational capabilities, and commercial standing necessary to lawfully conduct business and sell products or services within applicable jurisdictions.
Individuals registering as Sellers must be at least eighteen (18) years of age and legally competent to enter into binding contracts under applicable law. Where a Seller is a business entity, the individual completing registration must possess all necessary authority to legally bind and act on behalf of the business entity being registered.
The Seller represents and warrants that it is not prohibited, suspended, restricted, sanctioned, disqualified, debarred, or otherwise prevented from engaging in commercial activities by any applicable law, regulatory authority, governmental agency, court order, contractual restriction, or enforcement action.
The Company reserves the right to establish additional eligibility criteria relating to product categories, business experience, operational capabilities, customer service standards, inventory requirements, financial stability, compliance history, regulatory status, or marketplace performance objectives.
Eligibility to participate on the Platform shall be determined solely by the Company and may be reassessed periodically throughout the Seller's relationship with the Platform. Continued eligibility is subject to ongoing compliance with these Seller Terms and all applicable marketplace requirements.
Failure to satisfy eligibility requirements at any time may result in suspension, restriction, removal, or termination of marketplace participation without liability to the Company.
3. KYC, Identity Verification and Compliance Reviews
The Company may require Sellers to complete Know Your Customer ("KYC"), identity verification, business verification, compliance review, fraud prevention, anti-money laundering, risk assessment, tax verification, operational validation, and related procedures before or after onboarding onto the Platform.
Required documentation may include government-issued identification documents, PAN details, GST registration certificates, UDYAM registration certificates, incorporation documents, partnership deeds, business licenses, address proof, bank account verification documents, cancelled cheques, authorization letters, trademark registrations, import-export licenses, product certifications, and other records reasonably required by the Company.
The Seller authorizes the Company to verify submitted information through internal reviews, third-party verification providers, government databases, regulatory sources, public records, financial institutions, compliance partners, and other lawful verification channels deemed appropriate by the Company.
The Company reserves the right to request updated documentation, additional evidence, clarifications, explanations, certifications, declarations, affidavits, audit records, compliance confirmations, or supplementary information at any time during the Seller relationship.
Failure to provide requested documentation or cooperate with verification activities may result in delays in onboarding, withholding of settlements, account restrictions, suspension of listings, rejection of transactions, or termination of Seller privileges.
The Seller acknowledges that completion of verification procedures does not constitute endorsement, certification, approval, warranty, guarantee, or assumption of liability by the Company regarding the Seller's business, products, services, operations, compliance status, or legal standing.
4. Seller Account Responsibilities
Each approved Seller shall be granted access to a Seller account through which products may be listed, inventory may be managed, orders may be processed, settlements may be monitored, and marketplace activities may be conducted. The Seller shall be solely responsible for all activities occurring under its account, whether authorized or unauthorized.
The Seller shall maintain the confidentiality and security of all login credentials, passwords, authentication codes, access tokens, API credentials, account recovery information, and other security-related information associated with the Seller account. The Seller shall implement appropriate internal controls to prevent unauthorized access, misuse, disclosure, theft, compromise, or abuse of account credentials.
The Seller must immediately notify the Company of any suspected unauthorized access, account compromise, security incident, fraudulent activity, data breach, credential exposure, suspicious transaction, or other event affecting the security or integrity of the Seller account.
The Company reserves the right to suspend account access, require password resets, implement additional authentication measures, conduct investigations, restrict account functionality, or take other actions reasonably necessary to protect the Platform, customers, Sellers, and business operations.
The Seller shall not share account access with unauthorized individuals, create multiple accounts without approval, transfer account ownership without written authorization, impersonate other businesses, provide false information, manipulate account data, or engage in activities intended to circumvent marketplace controls.
The Seller remains fully responsible for all actions, omissions, transactions, listings, communications, commitments, obligations, representations, and activities associated with the Seller account regardless of whether such activities are performed directly or through employees, contractors, agents, consultants, representatives, service providers, or other personnel.
5. Business Information and Operational Requirements
The Seller shall maintain accurate, complete, and up-to-date business information within the marketplace at all times. Such information may include business name, trade name, legal structure, registered address, operational address, contact information, tax registrations, banking details, customer service information, authorized representatives, business licenses, certifications, and other information requested by the Company.
The Seller represents and warrants that it possesses all licenses, registrations, permits, approvals, certifications, authorizations, and legal permissions necessary to conduct its business activities, sell its products, perform its obligations, and participate on the Platform in accordance with applicable laws and regulations.
The Seller shall maintain adequate operational capabilities, inventory management systems, fulfillment resources, customer support mechanisms, logistics arrangements, compliance controls, recordkeeping practices, and business processes necessary to fulfill marketplace obligations and provide satisfactory service to customers.
The Company reserves the right to establish minimum operational standards, service-level requirements, customer satisfaction expectations, fulfillment performance benchmarks, response time requirements, inventory accuracy thresholds, quality standards, and other performance criteria applicable to Sellers.
The Seller shall promptly notify the Company of any material change affecting its ownership structure, business operations, legal status, financial condition, compliance standing, licensing status, banking arrangements, tax registrations, product offerings, or other matters relevant to marketplace participation.
The Seller acknowledges that failure to maintain accurate business information, satisfy operational requirements, comply with legal obligations, or meet marketplace standards may result in corrective actions, account restrictions, suspension of selling privileges, withholding of settlements, listing removals, or termination of participation on the Platform.
6. Product Listing Requirements
The Seller shall be solely responsible for creating, maintaining, updating, managing, and monitoring all product listings published through the Platform. Every product listed for sale must comply with applicable laws, regulations, consumer protection requirements, intellectual property laws, product safety standards, industry requirements, marketplace policies, and these Seller Terms.
The Seller represents and warrants that all products offered through the Platform are genuine, authentic, legally obtained, lawfully marketable, safe for their intended purpose, and eligible for sale within the applicable jurisdiction. The Seller shall not list products that are prohibited, restricted, counterfeit, unsafe, unlawful, infringing, expired, recalled, stolen, adulterated, defective, misbranded, or otherwise non-compliant with applicable requirements.
Each product listing shall contain accurate and complete information sufficient to enable customers to make informed purchasing decisions. Such information may include product names, descriptions, specifications, dimensions, ingredients, materials, compatibility information, warranty information, usage instructions, safety information, certifications, country of origin, manufacturer details, and other information reasonably relevant to the product being offered.
Product images uploaded by the Seller must accurately represent the product being sold and shall not be misleading, deceptive, manipulated, or likely to create confusion regarding the nature, quality, features, condition, quantity, size, color, performance, or specifications of the product. The Company reserves the right to establish image quality standards, content requirements, formatting specifications, and listing guidelines applicable to all Sellers.
The Seller shall ensure that all listings remain current, accurate, complete, and updated at all times. Where product specifications, pricing, availability, compliance status, certifications, warranties, ingredients, packaging, or other material details change, the Seller shall promptly update the relevant listings to reflect such changes.
The Company reserves the unrestricted right to review, reject, modify, suspend, remove, disable, restrict, or otherwise manage any product listing that violates marketplace policies, applicable laws, quality standards, operational requirements, intellectual property rights, customer protection principles, or business objectives of the Platform.
7. Product Accuracy and Seller Representations
The Seller acknowledges that customers rely upon information contained within product listings when making purchasing decisions. Accordingly, the Seller shall ensure that all product-related representations, descriptions, specifications, marketing statements, promotional claims, technical details, certifications, warranties, images, videos, and other content are accurate, truthful, substantiated, lawful, and not misleading in any manner.
The Seller shall not make false, exaggerated, deceptive, unsupported, unverifiable, misleading, fraudulent, or unlawful claims regarding product performance, effectiveness, benefits, certifications, approvals, endorsements, warranties, ingredients, safety characteristics, compliance status, manufacturing origin, authenticity, or other product attributes.
The Seller shall be solely responsible for verifying the accuracy of all product information before publication and shall remain liable for inaccuracies, omissions, misrepresentations, errors, misleading statements, outdated information, or other deficiencies contained within listings.
The Company does not independently verify every product listing and shall not be responsible for validating the accuracy of Seller-provided information. The Seller acknowledges that the Company may rely upon information supplied by the Seller when operating the marketplace and facilitating customer transactions.
Where customer complaints, regulatory concerns, legal notices, safety reports, intellectual property claims, product recalls, or other issues arise relating to product information, the Seller shall promptly cooperate with the Company and provide all documentation, evidence, certifications, records, explanations, and corrective actions reasonably requested.
The Seller agrees to indemnify and hold harmless the Company against claims, liabilities, losses, penalties, damages, investigations, enforcement actions, customer disputes, regulatory proceedings, and legal expenses arising from inaccurate, misleading, incomplete, unlawful, or non-compliant product information supplied by the Seller.
8. Pricing Responsibilities and Promotional Activities
The Seller shall be solely responsible for determining, managing, updating, and maintaining the pricing of products listed on the Platform. The Seller represents and warrants that all prices displayed are lawful, accurate, commercially reasonable, and established in compliance with applicable pricing regulations, tax requirements, consumer protection laws, and marketplace standards.
The Seller shall ensure that product prices accurately reflect the amount intended to be charged to customers and shall promptly correct any pricing errors, discrepancies, inconsistencies, technical issues, or inaccuracies identified within listings. The Company reserves the right to cancel transactions, remove listings, or take corrective action where pricing errors materially affect marketplace operations or customer interests.
The Seller shall not engage in deceptive pricing practices, artificial price inflation, false discount schemes, misleading promotional claims, bait-and-switch tactics, price manipulation, collusive pricing activities, predatory pricing practices, or any conduct intended to mislead customers regarding the true value or pricing of products.
Where promotional campaigns, discounts, coupons, offers, bundles, flash sales, loyalty benefits, cashback programs, or other incentives are offered by the Seller, the Seller shall ensure that such promotions are accurately represented, operationally feasible, and capable of being honored throughout the applicable promotional period.
The Company reserves the right to establish pricing guidelines, promotional standards, discount restrictions, campaign requirements, customer protection measures, and operational controls intended to preserve marketplace integrity and customer trust.
The Seller shall remain responsible for all obligations arising from pricing decisions, promotional commitments, advertised offers, discount campaigns, and marketing activities conducted through the Platform.
9. Inventory Management and Product Availability
The Seller shall maintain accurate inventory records and ensure that all products listed as available for sale are supported by sufficient inventory, stock availability, procurement arrangements, production capacity, or fulfillment capabilities necessary to satisfy anticipated customer demand.
The Seller shall promptly update inventory levels, stock quantities, availability status, product discontinuations, temporary shortages, procurement delays, and other inventory-related information through the mechanisms provided by the Platform. Inventory information displayed to customers should accurately reflect actual product availability to the greatest extent reasonably possible.
The Seller shall implement reasonable inventory control procedures, stock monitoring systems, warehouse management practices, procurement processes, replenishment activities, and operational safeguards necessary to minimize overselling, stockouts, inventory discrepancies, fulfillment failures, and customer dissatisfaction.
The Company reserves the right to monitor inventory performance, stock accuracy, order fulfillment rates, cancellation rates, availability metrics, operational efficiency indicators, and other performance measures relevant to inventory management. Sellers demonstrating poor inventory management practices may be subject to corrective actions, listing restrictions, performance reviews, account limitations, or other marketplace enforcement measures.
Where products become unavailable after an order has been placed, the Seller shall immediately notify the Company and cooperate in resolving the matter in a manner that minimizes inconvenience to affected customers. Repeated inventory failures may negatively affect marketplace standing and Seller performance evaluations.
The Seller acknowledges that maintaining accurate inventory information is a fundamental marketplace obligation and an essential component of providing reliable customer service through the Platform.
10. Order Fulfillment Responsibilities
The Seller shall be solely responsible for fulfilling customer orders accurately, efficiently, professionally, and within the timelines established by the Platform, applicable laws, customer expectations, and marketplace performance standards. The Seller shall maintain sufficient operational resources, staffing, inventory, packaging materials, systems, and processes necessary to support timely fulfillment activities.
Upon receipt of an order, the Seller shall promptly review, confirm, process, package, prepare, and fulfill the order in accordance with the applicable product listing, customer instructions, operational requirements, and marketplace procedures. Products supplied to customers must match the descriptions, specifications, quantities, conditions, and representations contained within the applicable listing.
The Seller shall not intentionally delay, ignore, manipulate, refuse, misrepresent, or improperly process customer orders. Fulfillment activities must be conducted in good faith and in a manner intended to promote customer satisfaction, operational efficiency, and marketplace integrity.
The Seller shall maintain adequate records relating to order processing, inventory allocation, packaging activities, shipment preparation, delivery coordination, customer communications, transaction histories, and fulfillment operations. Such records shall be retained for periods reasonably necessary to support audits, dispute resolution, compliance reviews, customer support activities, and legal obligations.
The Company reserves the right to establish fulfillment performance standards, processing timelines, operational benchmarks, cancellation thresholds, customer service requirements, packaging standards, and other performance expectations applicable to Sellers.
The Seller shall bear responsibility for losses, costs, customer claims, refunds, chargebacks, disputes, penalties, or other consequences arising from fulfillment failures, inaccurate shipments, delayed processing, incorrect products, damaged products, incomplete orders, or operational deficiencies attributable to the Seller.
11. Shipping, Packaging and Delivery Obligations
The Seller shall package all products securely, appropriately, professionally, and in accordance with applicable laws, product-specific requirements, shipping standards, carrier requirements, safety obligations, and marketplace guidelines. Packaging must be sufficient to protect products against foreseeable transportation risks, environmental conditions, handling activities, and delivery processes.
The Seller shall dispatch products within the shipping timelines specified by the Platform, applicable service-level requirements, customer expectations, and operational standards. Delays in shipment must be minimized and promptly communicated through approved marketplace channels where appropriate.
The Seller shall provide accurate shipment information, tracking details, carrier information, dispatch confirmations, delivery records, and other logistics-related information reasonably required by the Platform. Shipment status updates must accurately reflect the actual progress of fulfillment and transportation activities.
The Seller shall cooperate with logistics providers, delivery partners, fulfillment centers, customer support teams, marketplace administrators, and operational personnel in connection with shipment management, delivery coordination, lost shipments, delivery disputes, returns processing, replacement requests, and customer service matters.
Where shipping delays, damaged shipments, lost packages, failed deliveries, transportation incidents, logistics disruptions, or delivery-related disputes occur, the Seller shall take reasonable corrective action to resolve the issue promptly and minimize adverse impacts on customers and marketplace operations.
The Company reserves the right to establish shipping standards, packaging requirements, dispatch timelines, carrier requirements, delivery performance expectations, logistics procedures, and operational controls intended to ensure a consistent and reliable customer experience across the Platform. Failure to comply with such requirements may result in corrective action, performance penalties, listing restrictions, account suspension, withholding of settlements, or termination of marketplace participation.
12. Prohibited Products and Compliance Obligations
The Seller shall not list, advertise, promote, distribute, offer for sale, fulfill, ship, or otherwise make available through the Platform any product, service, material, content, substance, item, or offering that is prohibited under applicable law, restricted by regulatory authorities, inconsistent with marketplace standards, or otherwise prohibited under the Platform's Prohibited Products Policy.
Without limitation, prohibited products may include illegal goods, narcotics, controlled substances, unauthorized medicines, counterfeit products, intellectual property infringing products, stolen goods, firearms, ammunition, explosives, hazardous materials, prohibited chemicals, wildlife products, human body parts, fraudulent financial products, malware, hacking tools, and any products intended to facilitate unlawful activities.
The Seller represents and warrants that all products listed on the Platform are lawful, authentic, compliant with applicable laws, properly licensed where required, and eligible for sale in the jurisdictions where such products are offered. The Seller shall remain solely responsible for monitoring changes in applicable laws and ensuring continued compliance throughout the duration of product listings.
The Company reserves the unrestricted right to investigate, review, remove, suspend, disable, reject, restrict, or permanently prohibit any listing, product category, account, transaction, or activity that appears to violate applicable laws, marketplace policies, safety requirements, intellectual property rights, consumer protection standards, or business objectives of the Platform.
The Seller shall promptly comply with all product removal requests, compliance directives, recall instructions, safety notices, regulatory requirements, enforcement actions, or corrective measures communicated by the Company. Failure to comply may result in immediate suspension, account termination, withholding of settlements, legal action, or reporting to applicable authorities.
The Seller agrees to indemnify and hold harmless the Company from claims, losses, penalties, investigations, regulatory actions, damages, liabilities, expenses, and legal costs arising from prohibited products, unlawful listings, compliance violations, product safety issues, regulatory breaches, or other unlawful activities attributable to the Seller.
13. Intellectual Property Rights and Brand Protection
The Seller represents and warrants that it possesses all rights, licenses, permissions, authorizations, approvals, registrations, and legal authority necessary to manufacture, distribute, advertise, market, sell, promote, and otherwise commercialize the products and content offered through the Platform. The Seller shall not infringe, misappropriate, dilute, violate, or otherwise interfere with any intellectual property rights belonging to third parties.
The Seller shall ensure that product listings, descriptions, images, videos, trademarks, logos, designs, packaging materials, advertising content, marketing materials, manuals, documentation, product names, brand identifiers, and other content uploaded to the Platform do not infringe any copyright, trademark, patent, trade secret, design right, publicity right, privacy right, or other proprietary right.
The Seller grants the Company a non-exclusive, worldwide, royalty-free, sublicensable, transferable, and revocable license to use, reproduce, modify, adapt, display, distribute, publish, translate, store, transmit, and otherwise utilize Seller-provided content for purposes relating to marketplace operations, marketing, advertising, search functionality, customer communications, catalog management, and operation of the Platform.
Where the Company receives an intellectual property complaint, infringement notice, takedown request, legal notice, regulatory communication, or similar claim relating to a Seller's products or content, the Company may remove listings, suspend sales, disable access, withhold payments, request documentation, or otherwise take action deemed appropriate pending investigation.
The Seller shall promptly provide all documentation, authorizations, registrations, invoices, distribution agreements, trademark certificates, brand authorization letters, licensing records, and other evidence reasonably requested by the Company to verify intellectual property rights and product authenticity.
The Seller shall fully indemnify and hold harmless the Company against all intellectual property disputes, infringement claims, damages, settlements, legal costs, penalties, investigations, regulatory actions, and other liabilities arising from Seller activities, products, listings, content, or business operations.
14. Returns, Refunds, Replacements and Customer Claims
The Seller acknowledges that customer satisfaction represents a critical component of marketplace operations and agrees to cooperate fully with the Company's Return and Refund Policy, customer protection initiatives, dispute resolution procedures, replacement processes, cancellation policies, and customer support activities.
The Seller shall promptly review, investigate, and respond to customer complaints, return requests, refund claims, replacement requests, damaged product reports, missing item claims, defective product allegations, delivery disputes, and other post-sale issues. Sellers are expected to act in good faith and take reasonable steps to resolve customer concerns efficiently and professionally.
Where a return, refund, replacement, cancellation, compensation payment, goodwill gesture, chargeback, customer reimbursement, or other remedy becomes necessary due to the Seller's actions, omissions, product defects, listing inaccuracies, fulfillment failures, shipment issues, inventory errors, compliance violations, or operational deficiencies, the Seller shall bear the associated costs and liabilities.
The Company reserves the right to issue refunds, approve returns, authorize replacements, compensate customers, settle disputes, process adjustments, recover losses, or otherwise take actions reasonably necessary to protect customer interests and marketplace integrity. The Company may recover corresponding amounts from Seller settlements, account balances, reserves, future earnings, security deposits, or other amounts payable to the Seller.
The Seller shall maintain appropriate records relating to transactions, shipments, returns, replacements, customer communications, inspections, quality control activities, and dispute resolution matters. Such records may be requested by the Company for auditing, investigation, compliance review, customer service, or legal purposes.
The Seller acknowledges that repeated customer complaints, excessive return rates, poor service quality, unresolved disputes, fulfillment failures, or other indicators of unsatisfactory performance may result in account restrictions, listing limitations, performance penalties, suspension, termination, or other corrective actions determined by the Company.
15. Taxes, GST and Regulatory Compliance
The Seller shall be solely responsible for determining, calculating, collecting, reporting, remitting, and complying with all taxes, duties, levies, cess, charges, assessments, fees, customs obligations, regulatory payments, and other governmental obligations applicable to its business activities, products, services, transactions, operations, and marketplace participation.
Where applicable, the Seller shall maintain valid Goods and Services Tax ("GST") registrations, tax identification numbers, business registrations, permits, licenses, certifications, approvals, and other regulatory registrations required for lawful operation. The Seller shall promptly update the Company regarding changes affecting tax status, registrations, compliance obligations, or regulatory standing.
The Seller represents and warrants that all tax-related information submitted to the Company is accurate, complete, current, lawful, and capable of supporting marketplace operations and compliance obligations. The Company may rely upon such information when generating invoices, tax reports, settlement statements, compliance records, and other operational documentation.
The Seller shall remain solely responsible for filing tax returns, maintaining accounting records, preserving supporting documentation, responding to tax authorities, participating in audits, and satisfying all tax obligations arising from marketplace transactions.
The Company reserves the right to request tax documentation, compliance records, registration certificates, invoices, declarations, audit reports, and other information reasonably necessary to satisfy legal obligations, regulatory requirements, financial reporting obligations, risk management objectives, or marketplace compliance standards.
The Seller shall indemnify and hold harmless the Company against taxes, penalties, interest, assessments, audits, investigations, enforcement actions, liabilities, damages, costs, and expenses arising from inaccurate tax information, non-compliance, underpayment of taxes, failure to register, improper invoicing, or other tax-related deficiencies attributable to the Seller.
16. Marketplace Fees, Charges and Commissions
The Seller acknowledges that participation on the Platform may be subject to marketplace fees, commissions, subscription fees, onboarding charges, listing fees, fulfillment fees, technology fees, transaction charges, payment processing fees, advertising charges, promotional fees, logistics fees, service charges, recovery amounts, penalties, adjustments, and other commercial arrangements established by the Company from time to time.
The Company reserves the right to establish, modify, revise, increase, decrease, suspend, replace, or otherwise amend fee structures, commission schedules, commercial terms, pricing models, recovery mechanisms, and revenue-sharing arrangements applicable to Sellers. Such modifications may become effective upon reasonable notice or publication through the Platform.
The Seller authorizes the Company to deduct commissions, fees, charges, taxes, adjustments, refunds, penalties, recoveries, customer reimbursements, dispute settlements, logistics costs, chargebacks, and other amounts owed by the Seller from settlement payments, account balances, reserves, deposits, future earnings, or other amounts payable to the Seller.
The Company may provide fee schedules, settlement statements, invoices, dashboards, reports, account summaries, or other records reflecting applicable charges. The Seller shall promptly review such records and notify the Company of any discrepancies within the period specified by the Company.
The Seller shall remain responsible for all amounts owed to the Company regardless of whether such amounts exceed available settlement balances or account credits. The Company reserves the right to recover outstanding amounts through lawful means, including deductions, offsets, collections, legal proceedings, or other recovery mechanisms.
Failure to pay applicable fees, charges, commissions, recoveries, penalties, or other amounts due may result in account restrictions, settlement withholding, listing suspension, termination of marketplace participation, legal action, or other enforcement measures deemed appropriate by the Company.
17. Payment Processing and Settlement of Funds
The Company may facilitate collection of customer payments through payment gateways, banking partners, financial institutions, payment processors, escrow arrangements, settlement providers, or other authorized payment infrastructure. The Company acts solely as a marketplace facilitator and does not provide banking, lending, deposit-taking, investment, or financial advisory services.
Seller settlements shall generally be processed in accordance with the applicable settlement schedule established by the Company, subject to successful completion of transactions, delivery confirmations, return periods, refund activity, dispute resolution processes, compliance reviews, fraud prevention procedures, payment clearances, and other operational requirements.
The Company reserves the right to delay, withhold, suspend, adjust, offset, recover, reverse, reserve, or otherwise manage settlement payments where necessary to address refunds, returns, disputes, chargebacks, fraud concerns, regulatory requirements, compliance issues, investigations, legal claims, customer protection obligations, operational risks, or other legitimate business considerations.
The Seller shall maintain accurate banking information and ensure that all settlement accounts remain valid, operational, and capable of receiving payments. The Company shall not be responsible for delays, failures, reversals, restrictions, or losses resulting from inaccurate banking information, banking restrictions, regulatory actions, technical failures, or circumstances beyond its reasonable control.
Settlement reports, transaction records, payment statements, reconciliation documents, and financial summaries generated by the Platform shall be presumed accurate unless the Seller identifies and reports discrepancies within the period specified by the Company. Failure to raise timely objections may constitute acceptance of the relevant records.
The Seller acknowledges that the Company may establish reserve balances, rolling reserves, security deposits, performance guarantees, risk reserves, compliance holds, or other financial safeguards where reasonably necessary to protect customers, marketplace operations, legal interests, or financial stability. Such safeguards may be maintained for periods determined by the Company based on risk assessments, operational requirements, and applicable laws.
18. Seller Warranties and Representations
The Seller represents, warrants, and undertakes that throughout its participation on the Platform it shall comply with all applicable laws, regulations, governmental directives, industry standards, licensing requirements, consumer protection obligations, tax requirements, product safety requirements, intellectual property laws, advertising regulations, e-commerce regulations, and marketplace policies applicable to its business activities and products.
The Seller further represents and warrants that all information, documentation, certifications, declarations, registrations, licenses, approvals, authorizations, statements, product information, business information, and operational details provided to the Company are accurate, complete, authentic, current, and not misleading in any respect. The Seller shall promptly notify the Company of any material change affecting such information.
The Seller warrants that all products offered through the Platform are genuine, lawful, authentic, properly sourced, free from undisclosed defects, compliant with applicable regulations, and suitable for sale within the jurisdictions where such products are offered. The Seller further warrants that it possesses all necessary rights, permissions, licenses, approvals, and authority required to sell, distribute, advertise, market, and fulfill such products.
The Seller represents that its business operations, customer interactions, marketing activities, fulfillment practices, product sourcing activities, payment activities, tax practices, and marketplace conduct shall be undertaken in good faith and in a manner intended to preserve customer trust, marketplace integrity, and compliance with applicable requirements.
The Seller acknowledges that the Company relies upon the representations, warranties, undertakings, declarations, and commitments provided by the Seller when determining eligibility for participation in the marketplace and throughout the Seller relationship. Any breach of these representations or warranties may result in immediate corrective action, suspension, termination, or other remedies available to the Company.
The warranties and representations contained in these Seller Terms shall be deemed continuing obligations that remain effective throughout the Seller's participation on the Platform and shall survive suspension, termination, account closure, or cessation of marketplace activities to the extent necessary to protect the rights and interests of the Company.
19. Indemnification
The Seller agrees to indemnify, defend, and hold harmless , its affiliates, subsidiaries, directors, officers, employees, contractors, consultants, agents, licensors, service providers, technology partners, successors, and assigns from and against any claims, demands, actions, proceedings, investigations, liabilities, losses, damages, settlements, judgments, penalties, fines, costs, expenses, and legal fees arising out of or relating to the Seller's participation on the Platform.
Without limitation, such indemnification obligations shall apply to claims arising from products sold by the Seller, product defects, product safety issues, inaccurate product information, false advertising, regulatory violations, intellectual property infringement, tax liabilities, customer disputes, fulfillment failures, shipment issues, prohibited products, compliance violations, data protection violations, breach of contract, negligence, misconduct, fraud, misrepresentation, unlawful conduct, or violations of these Seller Terms.
The Seller shall promptly cooperate with the Company in the investigation, defense, settlement, management, resolution, or handling of any claim, dispute, complaint, regulatory proceeding, enforcement action, legal proceeding, audit, or inquiry for which indemnification may apply.
The Company reserves the right to assume exclusive control of the defense and settlement of any matter subject to indemnification by the Seller. The Seller shall not settle any claim affecting the Company's rights, obligations, reputation, operations, or legal interests without the Company's prior written consent.
The Company's exercise of rights under this indemnification provision shall not limit any other remedies available under applicable law, marketplace policies, contractual arrangements, equitable principles, or legal proceedings.
The indemnification obligations set forth herein shall survive suspension, termination, expiration, or cessation of the Seller's participation on the Platform and shall remain enforceable to the maximum extent permitted by law.
20. Limitation of Liability
To the fullest extent permitted under applicable law, the Company shall not be liable to the Seller for any indirect, incidental, consequential, special, punitive, exemplary, economic, or speculative damages arising out of or relating to the Seller's use of the Platform, participation in marketplace activities, transactions conducted through the Platform, customer interactions, operational decisions, business opportunities, or commercial relationships.
Without limitation, the Company shall not be liable for loss of profits, loss of revenue, loss of business opportunities, loss of anticipated earnings, loss of goodwill, loss of customers, business interruption, loss of data, reputational harm, operational disruptions, inventory losses, market fluctuations, technology failures, or other commercial losses regardless of the legal theory asserted.
The Platform is provided on an "as is" and "as available" basis. The Company does not guarantee uninterrupted availability, continuous operation, error-free performance, specific sales volumes, customer demand, profitability, marketplace ranking, promotional results, operational outcomes, business growth, or commercial success for any Seller.
In no event shall the total aggregate liability of the Company arising from or relating to these Seller Terms exceed the total amount of marketplace fees and commissions actually received by the Company from the Seller during the six (6) months immediately preceding the event giving rise to the claim.
The limitations contained in this section shall apply regardless of whether liability is based upon contract, tort, negligence, statutory obligations, strict liability, equity, or any other legal theory and regardless of whether the Company has been advised of the possibility of such damages.
Certain jurisdictions may not permit exclusion of certain liabilities. In such cases, the Company's liability shall be limited to the maximum extent permitted under applicable law.
21. Suspension, Restriction and Termination
The Company reserves the unrestricted right to suspend, restrict, deactivate, limit, review, investigate, terminate, or otherwise take action against any Seller account, product listing, transaction, settlement, marketplace privilege, or business relationship where the Company reasonably determines that such action is necessary to protect customers, marketplace integrity, legal compliance, operational stability, business interests, security interests, or the reputation of the Platform.
Grounds for suspension or termination may include violations of these Seller Terms, marketplace policy violations, customer complaints, intellectual property disputes, prohibited products, fraud concerns, fulfillment failures, excessive return rates, compliance issues, inaccurate information, regulatory concerns, security risks, payment disputes, operational deficiencies, inactivity, or other circumstances deemed relevant by the Company.
The Company may take corrective action with or without prior notice depending upon the nature, severity, urgency, frequency, and potential impact of the issue involved. Corrective actions may include listing removal, settlement withholding, performance monitoring, account restrictions, mandatory compliance reviews, probationary measures, suspension, or permanent termination.
Termination of marketplace participation shall not relieve the Seller of obligations arising prior to termination, including obligations relating to customer orders, refunds, returns, taxes, settlements, indemnification, compliance reviews, investigations, record retention, legal proceedings, and outstanding liabilities.
The Company reserves the right to retain records, transaction histories, compliance documentation, communications, settlement information, and operational data following termination for purposes including legal compliance, dispute resolution, auditing, enforcement, fraud prevention, and protection of legitimate business interests.
The rights and remedies provided under this section are cumulative and shall exist in addition to all other rights available to the Company under applicable law or marketplace policies.
22. Confidentiality and Non-Disclosure
During participation on the Platform, the Seller may obtain access to confidential information relating to the Company, customers, technology systems, software, operational procedures, marketplace strategies, pricing structures, business plans, financial information, customer data, vendor information, analytics, reports, performance metrics, security procedures, and other non-public information ("Confidential Information").
The Seller agrees to maintain the confidentiality of all Confidential Information and shall not disclose, distribute, publish, reproduce, exploit, transfer, sell, copy, or otherwise make available such information to any third party except where strictly necessary for lawful marketplace activities and subject to appropriate confidentiality protections.
The Seller shall implement reasonable technical, organizational, operational, administrative, and security measures to protect Confidential Information against unauthorized access, disclosure, misuse, theft, loss, alteration, destruction, or compromise.
Confidential Information shall remain the exclusive property of the Company or applicable rights holder and shall be used solely for purposes authorized by the Company. The Seller shall promptly return, destroy, or cease using Confidential Information upon request by the Company or upon termination of the Seller relationship where required.
The confidentiality obligations contained herein shall survive termination of these Seller Terms and remain effective for as long as the relevant information remains confidential or protected under applicable law.
Nothing contained herein shall limit the Company's ability to seek injunctive relief, equitable remedies, damages, or other legal protections in connection with unauthorized disclosure or misuse of Confidential Information.
23. Governing Law and Jurisdiction
These Seller Terms shall be governed by, interpreted, and construed in accordance with the laws of India without regard to conflict of law principles or choice of law rules that would result in the application of laws of another jurisdiction.
Any dispute, controversy, claim, proceeding, action, investigation, or legal matter arising out of or relating to these Seller Terms, marketplace participation, transactions, products, services, policies, operations, or the relationship between the parties shall be subject to the exclusive jurisdiction of the competent courts located in West Singhbhum, Jharkhand, India.
The Seller irrevocably submits to the jurisdiction of such courts and waives any objection relating to venue, forum convenience, territorial jurisdiction, or similar procedural matters to the fullest extent permitted by law.
Nothing contained in these Seller Terms shall restrict the Company's ability to seek injunctive relief, interim relief, equitable remedies, recovery proceedings, intellectual property protection measures, or enforcement actions before any court, tribunal, authority, or regulatory body having appropriate jurisdiction.
The rights, protections, remedies, and obligations established under these Seller Terms shall be interpreted consistently with applicable Indian laws governing electronic commerce, contracts, information technology, consumer protection, taxation, intellectual property, and related commercial activities.
Where mandatory legal requirements conflict with provisions of these Seller Terms, such legal requirements shall prevail solely to the extent necessary to resolve the conflict while preserving the remaining provisions to the greatest extent possible.
24. General and Final Provisions
These Seller Terms, together with all marketplace policies, operational guidelines, compliance requirements, fee schedules, service standards, notices, and related documents published by the Company from time to time, constitute the complete and exclusive agreement between the Seller and the Company regarding participation in the Platform and supersede all prior discussions, negotiations, communications, representations, understandings, arrangements, and agreements relating to the same subject matter.
The Seller may not assign, transfer, delegate, sublicense, encumber, or otherwise dispose of any rights or obligations arising under these Seller Terms without the prior written consent of the Company. The Company may assign, transfer, delegate, subcontract, or otherwise dispose of its rights and obligations to affiliates, successors, acquirers, business partners, service providers, or other entities without requiring Seller consent.
If any provision of these Seller Terms is determined by a court, tribunal, arbitrator, regulatory authority, or competent body to be invalid, unlawful, unenforceable, or ineffective, such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
No failure, delay, omission, or partial exercise by the Company of any right, remedy, power, authority, or protection under these Seller Terms shall constitute a waiver thereof. Any waiver shall be effective only if expressly made in writing by an authorized representative of the Company.
The Company shall not be liable for delays, interruptions, failures, or inability to perform obligations resulting from circumstances beyond its reasonable control, including natural disasters, governmental actions, public emergencies, regulatory restrictions, cyberattacks, telecommunications failures, infrastructure disruptions, labor disputes, power failures, transportation interruptions, epidemics, pandemics, force majeure events, or other extraordinary circumstances.
All provisions which by their nature are intended to survive suspension, termination, expiration, account closure, or cessation of marketplace participation shall remain in full force and effect, including provisions relating to intellectual property rights, confidentiality, indemnification, limitation of liability, compliance obligations, dispute resolution, record retention, settlements, taxes, investigations, enforcement actions, and legal remedies.
